Privacy Policy
Last updated: November 7, 2025
1. Introduction
Growain by Cloudain ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing platform and services.
2. Information We Collect
Personal Information:
- Name, email address, phone number, and company information
- Billing and payment information
- Account credentials and preferences
Business Information:
- Google Business Profile data
- Website analytics and performance metrics
- Social media account information
- Customer reviews and feedback
- Marketing campaign data
Automatically Collected Information:
- IP address, browser type, and device information
- Usage data and interaction with our platform
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our marketing services
- Generate AI-powered insights and recommendations
- Manage your account and process payments
- Send service updates, newsletters, and marketing communications
- Analyze platform usage and optimize performance
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
4. AI and Data Processing
Our AI engine (powered by Cloudain) processes your business data to provide intelligent marketing insights, content recommendations, and automated optimization. We use industry-standard encryption and security measures to protect data during processing and storage.
5. Data Sharing and Disclosure
We may share your information with:
- Service providers who assist in operating our platform (e.g., cloud hosting, analytics)
- Third-party integrations you authorize (e.g., Google, social media platforms)
- Legal authorities when required by law or to protect our rights
- Business partners with your explicit consent
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@growain.com
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.
9. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@growain.com
Address: Growain by Cloudain, [Your Business Address]